FAQs

Custom foot orthotics are medical devices designed specifically for your feet to improve alignment, reduce strain, and relieve pain. Unlike off-the-shelf insoles, custom foot orthotics are designed and fabricated after a full biomechanical assessment and are made based on your foot structure, gait, and specific symptoms.

At Kelowna Premium Orthotics, each pair is tailored to your needs, activity level, and footwear.

Over-the-counter insoles are mass produced and designed for general comfort. Custom foot orthotics are built from a 3D volumetric cast and are specifically for your feet and address the root cause of pain, not just cushioning. Custom foot orthotics can help manage abnormal mechanics, reduce stress on joints, and provide long-term relief for conditions that generic insoles often cannot. OTC insoles last approximately 6 months to 1 year while custom foot orthotics can last 1-5 years depending on the type of device and usage. 

Yes. Custom foot orthotics are widely used to help manage foot, knee, hip, and lower back pain by improving how forces move through the body. Many patients experience reduced pain, improved comfort, and better function during daily activities, work, and sports. Effectiveness depends on proper assessment, design, and follow-up — all of which we prioritize at Kelowna Premium Orthotics. 

Custom foot orthotics may help with:

• Plantar fasciitis and heel pain

• Flat feet or high arches

• Bunions and forefoot pain

• Achilles tendon pain

• Shin splints

• Knee, hip, and lower back pain

• Arthritis

• Diabetic foot pressure concerns

If you’re unsure whether orthotics are appropriate for your condition, an assessment can help determine the best approach.

Your assessment includes:

• A full health and symptom history

• Foot and lower-limb examination

• Gait and movement analysis

• Foot scanning or casting (depending on your needs)

• Discussion of footwear and activity demands

The total time typically takes 50-60 minutes

No referral is required. You can book an appointment directly with our clinic. If your extended health benefits require a referral for coverage, we recommend checking with your insurance provider beforehand.

Kelowna Premium Orthotics prides itself in being one of the fastest labs in the Okanagan to dispense custom foot orthotics. All custom foot orthotics are fabircated by Sam in Kelowna. After your assessment, custom foot orthotics are ready in 2 business days or in as little as 24 hours. A custom foot orthotic fitting appointment will be booked to ensure proper fit in footwear. 

It’s normal to experience a short adjustment period. Most patients are advised to gradually increase wear time over 1–2 weeks. Mild muscle fatigue or awareness is common early on and usually resolves as your body adapts.

If discomfort persists, we encourage follow-up adjustments.

We recommend starting with 1–2 hours per day and gradually increasing wear time. Most patients eventually wear their custom foot orthotics during most daily activities.

Specific recommendations may vary depending on your condition and lifestyle.

In many cases, yes as long as the shoes are similar in style and depth. Some patients benefit from multiple pairs designed for different footwear such as runners, dress shoes, or work boots. Custom Foot Orthtoics can be deisgn for any type of footwear!

This will discussed this during your assessment.

Absolutely. Custom orthotics can be designed specifically for running, walking, gym training, or sports. If you’re an athlete or highly active, we factor performance and footwear into your orthotic design.

It depends. Accommodative custom foot orthotics last 1-3 years while functional custom foot orthotics can last 3-5 years. Factors like activity level, body weight, footwear, and care can also impact the lifespan of the device. Over time, materials can wear down and your biomechanics may change, so periodic reassessment is recommended. Devices can be refurbished when soft components breakdown to ensure its continued comfort and effectiveness. 

No. Custom orthotics do not weaken your feet. They control excessive movement and support proper alignment to reduce excessive strain while allowing muscles to function normally. 

Custom Foot Orthotics are often used alongside strengthening, mobility, and footwear advice for best long-term outcomes.

Not necessarily. Some patients choose to continue wearing orthotics because they feel better and move more comfortably. Others may reduce use over time depending on their condition, activity level, and goals.

We take an individualized approach and reassess as needed.

Many patients find that custom foot orthotics significantly improve comfort, reduce pain, and enhance quality of life — especially when pain affects work, activity, and daily tasks. 

Our goal is to provide honest recommendations and ensure custom foot orthotics are the right solution for you.